2025 Pub. 2 Issue 2

As chairman of AADA, one of the privileges of the role is being able to chair the Nominations Committee. This committee is responsible for overseeing the selection of a proposed slate of officers and directors to serve during the 2025-26 term.

The automotive retail landscape continues to transform at an unprecedented pace, and customer service expectations are evolving alongside these changes. As dealers adapt to these new consumer preferences, the following are some critical customer service trends dealers need to understand.